CMENA Privacy Statement

1. Introduction CMENA, legally established in Rotterdam (3061 AX), values the responsible handling of user data. We process and secure your personal data carefully in compliance with the laws and regulations that govern personal data protection. This Privacy Statement informs you about how CMENA processes your personal data and how you can make changes to it. This Privacy Statement applies exclusively to the use of the website www.cmena.nl.

2. What data does CMENA use? To use CMENA, you must be registered with CMENA.nl and have created an account. During registration, you will be asked to provide certain personal data, including:

  • First name
  • Last name
  • Email Address

When making a payment for CMENA's services, your bank account number is temporarily stored. Additionally, you may optionally link your account with Facebook, subject to additional consent.

3. What are cookies? Functional/session cookies: CMENA uses session cookies during an ongoing session. These small pieces of information are sent from our server to your browser or CMENA application to facilitate your use of CMENA during a session. This includes retaining information from a previous page if you return to it during a session, or to avoid having to log in repeatedly.

CMENA utilizes Google Analytics to monitor service usage and to analyze page performance. This aids us in improving our service.

4. Purposes for processing data: CMENA needs and uses your data for the following purposes:

  • To identify you as a user
  • To locate you in case of network failures,
  • To detect potential fraud,
  • To manage the funds available in your personal CMENA account,
  • To improve the content, layout, and functionality of CMENA and optimize service delivery,
  • To facilitate payments from the available balance on your personal CMENA account and for direct payments.
  • CMENA may send newsletters to you if you have expressly consented to this. You can withdraw or give this consent at any time via your CMENA account.

5. Data Protection CMENA employs appropriate technical and organizational security measures to ensure unauthorized persons do not access your personal data and to prevent the loss, unlawful use, or alteration of the information we receive. If you believe your data is not properly secured or there are indications of misuse, please contact CMENA immediately by sending an email to

Access and modification of your data You can request access to the personal and transaction data we collect about you at any time. You can also request to have your data modified or deleted. To do this, send an email to CMENA at [email protected]. We will respond to your request within four weeks.

6. Data Retention CMENA does not retain your personal data longer than is strictly necessary to fulfill the account relationship CMENA has with you.

7. Liability CMENA has no control over third-party websites linked to its site. Similarly, CMENA does not control certain social networks where CMENA is available, such as Facebook and Instagram.

CMENA accepts no responsibility or liability for (the operation and/or content of) third-party websites. Read the privacy statements of these sites, like Facebook (which may change regularly), to understand how they handle your personal data processed by CMENA.

8. Minors Users under the age of 16 may only create a CMENA account with the permission of their parents or guardians. By creating an account with CMENA, you warrant that you are sixteen (16) years of age or older or have parental/guardian permission to create a CMENA account and receive communications from CMENA.

9. Changes to the Privacy Statement CMENA may expand or modify this Privacy Statement in the future. Significant and/or material changes will be clearly communicated. By continuing to use your CMENA account after these changes, you agree to the revised Privacy Statement.