Article 1: Definitions
1.1 CMENA.nl was initiated by Rosh Abdelfatah as a part of the Arab Film Festival in 2021 during the COVID-19 pandemic and, since 2025, has been an independent platform that stands apart from the Rotterdam Arab Film Festival, similarly distanced from other partner festivals like the Casablanca Arab Film Festival, Alexandria Short Film Festival, and more.
1.2 Service: The service provided by CMENA.nl enables users to access content on various devices, strictly for end-user consumption under the conditions outlined below.
1.3 User: The natural person who consumes content from CMENA.nl, other than in the exercise of his or her profession or business.
1.4 Parties: CMENA.nl and User collectively.
1.5 Devices: Devices on which Content can be played, as listed on the Website.
1.6 Transaction: The mutual decision of the Parties to enter into a legal relationship, whereby CMENA.nl commits, with the applicability of the conditions included in these Terms, to provide access to certain Content in exchange for a consideration to be made by the User consisting of a payment.
1.2 Service: The service provided by CMENA.nl enables users to access content on various devices, strictly for end-user consumption under the conditions outlined below.
1.2 Service: The service provided by CMENA.nl enables users to access content on various devices, strictly for end-user consumption under the conditions outlined below.
1.7 Content: Audiovisual material, such as films, trailers, and previews.
1.8 Terms: These User Terms, which apply to the (legal) relationship between the Parties.
1.9 Website: The service website of CMENA.nl, available at www.cmena.nl.
1.10 Customer Service: Customer service details and accessibility can be found at www.cmena.nl. Customer service can be reached at [email protected].
1.11 Complaints: Any complaints may be submitted via email at [email protected].
Article 2: The Service
2.1 Before a User can use the Service, including consuming Content, the User must first register on the Website and accept these Terms.
2.2 Only individuals aged 16 and older may register. However, if a User has not yet reached the age of 16, they may register and use the Service with permission from their parent or guardian.
2.3 The management of the User's profile, the selection of payment methods, will take place on the User's account page on the Website.
2.4 Upon registering on the Website, the User must provide an email address as a username and select a unique password.
2.5 The User must keep the password combined with the username strictly confidential and not disclose it to third parties. Any Transaction conducted with the combination of username and password, including usage, is deemed to have been done by the User or with the User's approval. Misuse and/or improper use of the password in combination with the username are the responsibility and risk of the User, unless such use can be attributed to CMENA.nl.
2.6 CMENA.nl may establish rules and instructions regarding, among other things, the use of the Service and the use of Credit. These rules and instructions will be posted on the Website and may be changed from time to time. The User is required to carefully follow these rules and instructions.
2.7 The processing of personal data is subject to the Privacy Statement of CMENA.nl, as published on the Website. CMENA.nl is responsible for the processing of personal data within the meaning of the Data Protection Act.
2.8 The Media Authority is responsible for supervising compliance with the Media Act 2008 concerning the Service.
2.9 CMENA.nl adheres to the legal obligation that the delivered Content must conform to the agreement..
Article 3: The Content
3.1 Once registered, the User has access to an overview of the Content and can consume this Content under the conditions included in these Terms.
3.2 The available Content on the Service will vary continuously. CMENA.nl reserves the right to change the Content offering without prior notice.
3.3 The Content is offered with age and content classifications established by CMENA.nl's licensors unless such classifications have not been set by the licensors. By initiating a Transaction, the User declares they meet the required age for the specific Content.
3.4 Some Content may also be available in HD. Such Content can only be viewed on devices that support HD and through an internet connection with sufficient bandwidth. The User is responsible for ensuring that HD Content can be played on their Device and that their internet connection's bandwidth is sufficient for this Content.
Users can refer to the FAQ for more details.